All posts by Kit Livingston

Branded Help Desk Service by MobilSense

Today, organizations are faced with the challenge of supporting large and diverse communities of in-house and mobile employees. Acknowledging that general customer support provided by wireless carriers is neither intended or adequate for business users, companies are faced with the choice of dedicating in-house resources or utilizing third-party expertise to meet their employee’s wireless handset needs.

Our help desk can be the focal point of contact between customer organizations and their users. With over a decade of experience in wireless expense management, our staff is uniquely qualified to solve problems before they impact your business.

Click here to learn more about our branded help desk offering.

MobilSense Offers a Centralized Online Provisioning Portal

MobilSense provides a central online provisioning portal for all carriers, devices, and services. MobilSentry permits management control by approval, standardization, and efficiency of ordering while enabling means for restricting device types by job function and managing timeliness of upgrades.

Our staff processes approved orders as they arrive hourly, which greatly improves the timeliness of provisioning tasks and frees up central administrative staff for other priority responsibilities. Our rules engine ensures orders adhere to corporate policy while making it easy to match devices and features based on job roles and responsibilities. In addition, the accuracy of asset ownership information will be enhanced by enforcing the collection of key employee information at the time orders are placed.

Click here to learn more about automated procurement with Mobilsense.

MobilSense Recommends 3 Distinct Activities to Uncover Significant Savings

Wireless billing practices are prone to gaps resulting in invoices that are greater than they should be. When dealing with the challenges of today’s uncontrolled and undisciplined wireless environments, the first step should be to identify the most obvious overspending problems.  A focus on minimizing carrier invoices is a good first step because it: 1) requires minimal organizational coordination and training to achieve, 2) generates immediate savings (in less than three months) and 3) represents a significant percentage of the overall hard savings opportunities available through a comprehensive wireless management practice.

In our methodology we recommend three distinct activities to uncover significant savings:

  • Optimization of plans and features
  • Elimination of uneeded devices and features
  • Removal of billing and crediting errors

While some organizations are doing a reasonably good job at managing wireless costs, even among the most diligent, there are real opportunities to find additional savings.  It is rare for a company to have full control over its wireless environment and be capitalizing on every potential savings opportunity.

Click here to learn more about the proven ways to produce significant returns on your mobile expense.