Full Service Help Desk

Today, mid-market companies are faced with the challenge of supporting diverse mobile communities of in-house and work-at-home employees. Because customer support provided by mobile carriers is neither intended or adequate for business users, companies are faced with the choice of dedicating in-house resources or utilizing third-party expertise to meet their employee’s mobile handset needs. Our help desk can be that focal point of contact between customer organizations and users.

With almost two decades of experience in mobile cost management, our staff is uniquely qualified to solve problems before they impact your business. We deliver:

  • Full service help desk support
  • Highly skilled call center specialists at a lower cost than in-house models
  • Dedicated account manager
  • Support resources to handle peak volume periods

Device Repair/Spare Depot Services
When a device is lost, stolen, or damaged before upgrade eligibility, companies are forced to pay full price for a replacement. With smartphones priced upwards of $1,000, it’s not only a steep price to pay but is avoidable. As your help desk, MobilSense can keep a repository of devices to provide a lower-cost way to repair the device. Companies can also maintain an inventory of used, terminated, or unneeded devices as spares to use as replacements.

MDM Client Support
With the assistance of the MobilSense help desk service, device activation can address employees’ MDM enrollment and email synchronization issues providing a one-stop location for all their mobile handset deployment, upgrade, and maintenance issues.

Our U.S. based  help desk service can improve the efficiency and meet the individual support needs of all your mobile users.