Today, organizations are faced with the challenge of supporting large and diverse communities of employees. Acknowledging that customer support provided by wireless carriers is neither intended or adequate for business users, companies are faced with the choice of consuming in-house resources or utilizing third-party expertise to meet their employee’s wireless handset needs. Because our sole focus is on mobile devices, we are able to deliver highly skilled call center specialists that can resolve issues quicker and more consistently than in-house call center personnel, who are often stretched from supporting a broad array of IT topics and challenges. Combining focus and expertise via outsourcing can improve employee satisfaction at a lower cost than available with in-house models.
The goal of our help desk is to be the focal point of contact between customer organizations and their users. With over a decade of experience in wireless expense management, our staff is uniquely qualified to solve problems before they impact your business. We deliver best-in-class service by supporting our knowledgeable, customer-oriented staff with enhanced automation coupled with a support model that includes a dedicated account manager augmented by shared support resources to handle peak volume periods. If reducing centralized support costs and improving customer service are a priority, MobilSense offers a highly-rated, full-service, customer branded help desk – just ask our clients.
When this national paper products company outsourced their help desk to MobilSense, they not only improved efficiency in service ordering capability, but obtained predictable and timelier cost allocation reporting resulting in a 67% operating cost reduction.