UScellular Migration Experience

For 15 years MobilSense has supported many of UScellular’s business clients with our MobilSentry wireless reporting portal. While our current subsidized support will end when all of the UScellular rate plans have been migrated, we remain committed to support you throughout your service migration period. You will be able to view, in a single familiar portal, all devices as they change from UScellular rate plans to T-Mobile or any other carriers selected. This will be accomplished while maintaining all history and cost account coding.

We hope you will choose to benefit from our expertise, reporting and automated capabilities for managing your wireless environments – something we call Managed Mobile Intelligence (MMI).  Below is a list of additional MobilSentry capabilities that are available if you want to continue our service. Your experience to this point represents only a limited portion of our full capabilities. For 25 years we have been providing our portal to hundreds of clients as one of the leaders in the Mobile Expense Management marketplace. We support all major carriers. We also are a registered Solution Provider for AT&T, T-Mobile Solution and Verizon.

Maintaining Access to Invoice History

An important part of continuing service with MobilSentry is that all past invoice data will remain available for retrieval and exporting. If we do not continue as your service provider, the portal will be disabled. Once the portal is archived there will be no access to UScellular invoice information. It is unclear what UScellular may preserve regarding invoices for past months once their Mabel billing platform is switched off.

Enhanced Mobile Management Service Capabilities

UScellular engaged MobilSense to provide reporting capabilities for its business clients. Our support scope was limited to reporting. Below is a list of the full MobilSentry capabilities that may help you manage your mobile environment more effectively and will be available if you choose to partner with MobilSense going forward.

1) Cost allocation and streamlined AP processing

MobilSentry can track and update multiple employee attributes for each user-assigned device. Through our business processes, that information can be easily applied for monthly AP processing and cost allocation.

LEARN MORE – COST ALLOCATION

 

2) A multi-carrier provisioning portal

Carrier online order processing is manual and very restrictive. The MobilSentry customizable ordering catalog and workflow standardizes the order process and includes backend fulfillment by our support team freeing up your team for higher priority tasks.

LEARN MORE – AUTOMATED PROVISIONING

 

3) Invoice validation and optimization

MobilSentry captures all of your contracted carrier rate plans and uses that information to confirm correct pricing while also identifying overages before they happen to ensure each customer is receiving the best value for the cost of each device.

LEARN MORE – INVOICE VALIDATION

 

4) Asset management

Without processes and tools, identifying and achieving the lowest total cost of mobile device ownership is challenging. There are many ways to acquire mobile assets, and we can assist in selecting the most cost-effective path for each of our customers.

LEARN MORE – ASSET MANAGEMENT

 

5) Asset disposition

Many companies are not taking advantage of the disposition of older, unneeded devices. We work closely with authorized recyclers to ensure that older equipment can be securely wiped, deprovisioned and then sold for financial compensation.

LEARN MORE – ASSET DISPOSITION

 

6) Help Desk Services

As an optional add-on to our services, we can provide your employees with US-based help desk services to troubleshoot problems and answer questions. Many companies find that outsourcing this function is more cost-effective than utilizing internal resources due to the lack of scale.

LEARN MORE – HELP DESK SERVICES

 

What is needed to proceed?

To continue our service during the migration, we will need a login to your T-Mobile Account Hub or any other selected carriers.  This will require an LOA (Letter of Authorization) to retrieve monthly invoice and asset information. Once we have received the credentials, this will permit MobilSense to upload new monthly invoices automatically. UScellular invoices will continue to load until the migration is completed.

For more information, please contact gglaus@mobilsense.com