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BUSINESS FLEX – FAQ

For Employees of Participating Business Flex Companies

As an employee, do I have a personal account, or do I have a corporate account as part of this discounted plan?

• As an employee your Business Flex line is a part of a corporate program that allows them to take advantage of this discounted phone and plan service on a corporate T-Mobile billing plan.

• While on this program as an employee you do not have a personal account.

Do I get to keep my phone and plan if I am no longer a company employee?

• Yes, you can keep your phone.

• No, you cannot keep your discounted plan. You will need to transition to a personal T-Mobile account.

How do I check if my phone is compatible with T-Mobile?

• To check if your phone is compatible with T-Mobile, please click on this link:

https://www.t-mobile.com/resources/bring-your-own-phone

• 15 digits that tells you the make, model, and if it’s ready to use on our network. Most phones are compatible.  Dial *#06# to get your phone’s IMEI

How long do I have to open a personal T-Mobile account outside of this program once I’m no longer a company employee?

• 30 days after your last day.

• If phone number is not transitioned to a personal T-Mobile account within 30 days, your phone number will be cancelled off the current corporate program and you may lose your phone number.

What are the shipping charges for equipment?

$10.00 for Ground

What do I do if I have a question about my phone or T-Mobile plan?

Please email: support@hyperionpartners.net

Does my phone come with insurance?

Not at this time. If you are interested, please reach out to support@hyperionpartners.net

If my device is locked, how do I get it unlocked?

If your phone is locked, you’ll have to have it unlocked by the original carrier. In some cases, the phone may have a finance agreement that needs to be paid off before the carrier will unlock it. It may also take a few days to unlock the device.

How do you replace a SIM?

For instruction to replace the existing SIM card in your phone with the new T-Mobile SIM card, please click this link: https://www.youtube.com/watch?v=2_EQFjUexI8

What is the return policy?

For qualifying issues/defects/malfunctions, Hyperion Partners will accept returns up to 30 days from the date the affected product is delivered to the customer.  Credit for the purchase price of the device will be issued provided the nature of defect or malfunction is validated upon receipt of returned devices at Hyperion Partners.  Please note that the device must be in good condition, contain all items that came with the device, as well as the original box.  Refund credit dependent upon condition of your return and all included parts. Any damage to a returned device deemed to be due to customer abuse or neglect may result in partial or full denial of credit and device will be returned to customer.

Necessary conditions for a device to qualify for return include:

I. Devices deemed to differ from the SKU/model/product configuration as sold

II. Devices deemed to differ from cosmetic or functional condition as sold

III. Devices must be returned in original packaging where possible, or in packaging suitable to reasonably prevent any damage or other deterioration in condition during return transit

Necessary conditions for a device to qualify for 30-day Buyers Remorse return include:

I. Devices must be returned in original packaging maintaining all seals where applicable

II. Devices must be returned in exact condition in which they were originally shipped to customer